What's NEW? Winning design 'Virtual Hugs' earrings and pendant!   

Frequently Asked Questions

Where is Vivé Jewels based?

Vivé Jewels is based in Johannesburg, South Africa. We can service customers who live in other areas of South Africa as well as across the globe.

What is the lead time from order to delivery?

For in-stock items, our delivery lead time is approximately:

7 working days within South Africa (from date of payment)

14 working days for international deliveries (from date of payment)  

If you require your order in a shorter time period, or by a certain date, please contact us first to ensure this is possible before placing your order.

For items made to order, our delivery lead time is subject to confirmation.

What is the delivery method and cost?

You can collect your order from our studio in Johannesburg or we can courier a parcel to you. We use a local courier service to deliver our parcels within South Africa. The delivery time depends on where you are based in South Africa.

The cost is R100 unless you fall outside of the area covered by the courier. In this case you will be notified and quoted separately. 

If you would like an overnight delivery, this can be arranged, please contact us and we will confirm the delivery fee. 

What payment methods do you accept?

You can pay via PayFast or direct bank transfer (EFT). Please note that your order will not be shipped until we receive payment.

Do you charge VAT?

Yes – prices include 15% VAT.

Will I be emailed a tax invoice?

The website will generate an order summary for you which will list your order details and the amount owing. A tax invoice for VAT purposes will be included with your delivery. If you require one beforehand, please let us know and we will email one to you.

How do I look after my jewellery pieces?

Each purchase comes with a small polishing cloth which you can use to polish up your pieces as and when required.

We recommend the Connoisseurs range of jewellery cleaning products for when your pieces need a good clean from time to time. With regular wear, dirt and grease will accumulate and can cause the metal and stones to look dull. However, a 30-second soak in the Connoisseurs solution will have your pieces looking and sparkling like new in no time.

Please remember that porous stones like pearls and opals require a special cleaning solution for delicate stones. Remember to read all instructions on any jewellery cleaning products before use. Please contact us for advice if you are not sure.